Implementing a customer service team with speed and agility
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The Challenge
A global medical company producing innovative skin regeneration treatments was looking for a customer service centre to support its products.
The Approach
We created a dedicated team of customer service agents with robust workflows in just eight weeks. The team was supported by a number of systems including Salesforce for managing sales rep requests, customer inquiries and product complaints, as well as Dynamics 365 for efficient product-order management.
The Results
Despite a complex rollout, the customer services team launched successfully and handled 1,165 calls during the first year. The client continues to bring in many new customers, and our team responds with speed and agility to comfortably handle additional tasks.
