Physicians are increasingly open to new channels of information but have not cut off the proven traditional ones. In this “hybrid” era, organizations must be flexible in their audience approach, offering a mix of traditional face-to-face routes and digital channels. At the same time, content needs to be integrated to create a seamless experience for the physician, irrespective of the touchpoint.
It’s critical that outreach focuses on getting the right content to the right customer, via the right channel, at the right time. To be effective, the focus should be on:
Enter, omnichannel marketing.
In the full version of this article from Research Partnership, an Inizio Advisory company, the wide-ranging topic of omnichannel usage is discussed in great detail, including a number of important key takeaways for organizations to take on board.
https://www.researchpartnership.com/resources/article/omnichannel-anxiety-much
While significant progress has been made in focusing on patient needs, our experts emphasize that much still needs to be done.
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